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AI-First Dynamics 365 Partner for Enterprise Transformation

We help you modernize operations, automate work and serve customers better with Dynamics 365, Power Platform, Azure, Fabric and AI.

Book a 30-minute discovery call Explore our capabilities
  • Microsoft Business Applications Specialists
  • Industry-Focused Transformation Teams
  • AppSource Solutions & Accelerators
Enterprise team collaborating on Microsoft Dynamics 365 business transformation
Built on Microsoft
Microsoft Certified Partner badge

Microsoft ecosystem expertiseStrategy, delivery and Marketplace-listed IP

  • Dynamics 365
  • Power Platform
  • Microsoft Azure
  • AI & Copilot
  • Automation TestingPlaywright
  • Data & Analytics SolutionsMicrosoft Fabric + Power BI

Why BASOFA

Industry know-how, Microsoft-native engineering and our own products, turning your Microsoft investment into measurable outcomes.

AI-First.

Dynamics 365, Power Platform, Azure, Fabric, Copilot and AI agents, connected.

Industry-Led.

Teams who know retail, manufacturing, distribution and consumer products.

Microsoft-Native.

Proven BASOFA products and accelerators that cut complexity and time to value.

And with you after go-live.Managed services, data and AI that keep improving as your business grows.

BASOFA products

One platform. Four flagship solutions.

Ready-made solutions for recurring commerce, finance and customer-service challenges, built, owned and supported by BASOFA.

Customer Service

BASOFA Contact One

Give service teams a connected 360° workspace for customers, orders, fulfillment, cancellations and refunds.

Explore

AI-First enterprise

Turn enterprise data into intelligent action.

Microsoft Copilot, AI agents, Fabric and Azure, grounded in your data and connected to Dynamics 365.

Your data Dynamics 365 and enterprise systems, on Azure
Microsoft Fabric Know

Turn data into decisions

Fabric unifies Dynamics 365 and enterprise data to reveal insights and anticipate outcomes.

Microsoft Copilot Assist

Put Copilot in every role

Copilot helps sales, service, commerce, finance and supply chain teams, with your business context.

Act

Automate work with agents

Agents handle repetitive tasks, run workflows and route exceptions to the right people.

Better outcomes Faster work, sharper decisions, better experiences

Microsoft Cloud expertise

One partner across the Microsoft Cloud.

Business applications, automation, integration, data and AI, connected and delivered by one team.

ERP, CRM and Commerce

Dynamics 365

Connected finance, operations, supply chain, sales and commerce.

Explore Dynamics 365

Low-code, automation and agents

Power Platform

Governed apps, workflows and agents with Power Apps, Power Automate and Copilot Studio.

Explore Power Platform

Cloud, integration and modernization

Azure and integration

Secure integration of applications, data and services on a modern cloud foundation.

Explore Azure and integration

Data, analytics and intelligence

Data and AI

Unified data in Microsoft Fabric, insights in Power BI, and AI with Copilot and agents.

Explore data and AI

Industry depth

Industry Expertise. Measurable Business Outcomes.

We connect Microsoft technology, data and AI to the way your industry actually works.

Retail & Commerce

Connect stores, Ecommerce, customers and Fulfillment with real-time visibility and intelligent experiences.

Manufacturing

Improve planning, production visibility and operational control.

Wholesale & Distribution

Improve partner commerce, inventory, warehousing, order orchestration and service.

Consumer Products & CPG

Connect demand, distribution, customer insight and commercial execution across channels.

Automotive & Aftermarket

Connect dealer, parts, service, inventory and customer processes on a governed platform.

Customer success stories

Transformation, proven in the work.

Real projects where Microsoft platforms, low-code automation and industry know-how solved everyday operating problems.

Operations specialist reviewing orders with an AI-assisted workflow
AI-assisted automation

AI-assisted order processing

Challenge

Orders were keyed in by hand, slowing processing and introducing avoidable errors.

What we did

Built a low-code, AI-assisted flow that reads orders and moves validated data into core systems.

Impact

Less manual effort, better accuracy and a smoother order flow.

Read Case Study
Warehouse specialist counting inventory with a mobile tablet
Challenge

Stock counts relied on paper and spreadsheets, followed by manual reconciliation.

What we did

Created a governed mobile inventory-counting application on Microsoft Power Platform.

Impact

Simpler counts, better stock visibility and less manual reconciliation.

Read Case Study
Retail specialist preparing an omnichannel order for pickup and shipment
Omnichannel Fulfillment

BOPIS and ship-from-store

Challenge

Inventory and orders were disconnected across store and online channels.

What we did

Connected inventory and order processes for pickup in store and ship-from-store journeys.

Impact

Flexible Fulfillment across digital and physical channels.

Read Case Study
20+Years on Microsoft Dynamics
30+Enterprise clients
100+Projects delivered
99%Client satisfaction
98%Client retention

Client success

Our clients tell the story best.

BASOFA has been a pivotal partner in our retail digital transformation, delivering end-to-end D365 services with exceptional speed and professionalism.
Greg LederSenior Director, Northern Tool + Equipment
Choosing BASOFA for our retail and D365 transformation journey brought unmatched D365 expertise, enhancing our delivery and communication.
Abdulrahman AlrugaibExecutive Vice President, Alrugaib Furniture

Transformation services

From Strategy to Managed Operations. AI-First at Every Stage.

BASOFA brings advisory, implementation, engineering, migration and managed services together across Dynamics 365, Power Platform, Azure and Fabric embedding AI, automation and intelligence throughout the transformation lifecycle.

Consulting and advisory

Clarify the business case, operating priorities, roadmap and Microsoft architecture.

Implementation

Configure, integrate, test and deploy enterprise solutions through visible governance.

Development

Extend Microsoft platforms with governed applications, automations, integrations and AI Agents.

Migration

Move legacy applications and data to a secure, supportable Microsoft cloud foundation.

Managed services

Stabilize, optimize and continuously evolve applications, automation, data and AI.

How we deliver

One team. AI-First at every stage.

Six connected stages keep outcomes, adoption and long-term support in view.

  1. Discover

    Define outcomes. Find where AI creates value.

  2. Design

    Design the target architecture.

  3. Build

    Fit to standard. Automate with purpose.

  4. Go Live

    Prove it, then switch over with control.

  5. Operate

    Keep it stable, secure and supported.

  6. Evolve

    Keep improving. Expand AI value.

AI at every stage

Governance and human oversight built in

Frequently asked questions.

Detailed guidance is available on each service page.

Can BASOFA support an end-to-end implementation?

Yes. We support strategy, architecture, implementation, migration, integration, training, adoption and ongoing optimization.

Do you work with existing Dynamics 365 environments?

Yes. We assess existing environments, resolve delivery challenges and create practical roadmaps for modernization and continuous improvement.

How does an engagement begin?

We begin with a focused discovery conversation to understand priorities, constraints, current systems and the outcomes your organization needs.

Your next move

Tell us what you are trying to fix.

We will help identify the next action.

Talk to a BASOFA expert