Unified commerce
Connect stores, ecommerce, call-centre and assisted-sales journeys around shared customer context.
Deliver consistent commerce experiences without losing operational control.
BASOFA connects merchandising, pricing, stores, digital commerce, orders, inventory and customer service across the Dynamics 365 ecosystem.
Business context
Unify the customer promise with the operational reality behind it.
Customers expect consistent products, prices, fulfilment and service across every channel. We help retailers design the processes and integrations that make that experience dependable.
Core capabilities
Capability connected to the operating model.
Each workstream is designed with its upstream decisions, downstream consumers and operational ownership in view.
Merchandising and pricing
Govern assortments, categories, prices, promotions and channel-specific commercial rules.
Point of sale
Design resilient store operations, payments, shifts, devices and offline continuity.
Order orchestration
Route, source and manage orders across pickup, ship-from-store, delivery and returns.
Inventory visibility
Improve availability decisions by connecting supply, reservations and channel demand.
Customer service
Give service teams the order, fulfilment and customer information needed to resolve issues.
How BASOFA delivers
A disciplined path from operating need to sustained value.
- 01
Understand
Map the operating priorities, process friction, users, controls and measures that define success.
- 02
Shape
Define the target process, solution boundaries, data, integration and adoption decisions.
- 03
Deliver
Configure, extend, integrate, test and prepare the organization through visible governance.
- 04
Improve
Stabilize the solution, measure outcomes and prioritize the next improvements.
Start with the operating need
Make your Retail and commerce investment work harder for the business.
Bring us the process, decision or delivery constraint. We will help clarify the right next step.