- Lavelle Road, Bangalore
- contact@basofa.com
Transform Your Contact Center with an Affordable, Scalable Solution
Introducing BASOFA Contact One : A cutting-edge contact center solution designed for businesses using D365 Commerce Omni-Channel Solutions and legacy systems. Built on Headless Commerce APIs, BASOFA Contact One enables seamless management of customer interactions, enhancing efficiency and engagement.
Key Features
Intuitive Interface
Provides agents with instant access to 360-degree customer data, simplifying workflows and increasing productivity.
Seamless Integration
Easily integrates with legacy e-commerce and order fulfilment systems, consolidating orders, inventory, and customer data into a unified view.
Cost Efficiency
BASOFA Contact One reduces licensing expenses, delivering a highly cost-effective solution.
Scalable & Customizable
Designed to scale effortlessly across small and large retail environments, with flexible customization options to meet specific needs.
Single Source of Truth
Unifies data from multiple platforms, giving agents real-time, accurate information for better decision-making.
Customer Feedback & Case Management
Simplifies the process of capturing customer feedback and managing cases for reported issues.
Lead & Opportunity Management
Tracks customer inquiries as sales leads and converts them into actionable opportunities.
Seamless Payment Integration
Enables agents to send secure payment links, facilitating smooth order completion and enhancing the overall customer experience.
Cost Benefits
License Cost Savings
Avoids high licensing cost associated with traditional contact centers.
Operational Cost Savings
Faster query resolution and increased agent productivity and efficiency
Reduced IT Overhead
Simplifies data management by consolidating multiple platforms.
What is BASOFA’s Contact Center Application?
BASOFA’s Connect one is a modern, intuitive, and cost-effective cloud based solution designed for retail businesses using Microsoft Dynamics 365 (D365) Commerce and legacy systems. It enables customer service agents to handle queries, manage cases, process payments, and much more—all within a single, easy-to-use platform.
Why should I use this application over the D365 Contact Center?
BASOFA's Connect One delivers the core functionality of D365 Contact Center at a fraction of the cost, helping businesses achieve substantial annual savings. Beyond affordability, it stands out for its flexibility, intuitive interface, and seamless integration with legacy systems, providing a consolidated view of customer data and enhancing operational efficiency.
How does the application improve customer service?
With the BASOFA Connect one, agents have a single source of truth, giving them access to all the relevant customer information during interactions. This helps resolve queries faster, improves communication, and ultimately enhances customer satisfaction. The case management and feedback capture features further contribute to better customer experience and continuous service improvement.
Can the application handle customer payments?
Yes. The application allows agents to generate and send secure payment links during customer interactions. Customers can complete their payments directly through these links, making the transaction process quick and hassle-free.
Is the application customizable?
Absolutely. The application is designed to be flexible and customizable to meet the specific needs of your business. Whether it’s integrating with your existing systems, adding specific workflows, or tailoring the interface for easier use, the application can be modified to suit your requirements.
How will this application benefit my company from an ROI perspective?
Switching to BASOFA’s Connect one can deliver immediate cost savings by eliminating D365 Contact Center licenses. Additionally, the productivity gains from improved agent efficiency, reduced query resolution time, and enhanced customer service all contribute to a higher ROI. By converting more inquiries into sales and streamlining payment processes, businesses can also realize significant revenue uplift.
Can this application scale as my business grows?
Definitely, The BASOFA Connect one is built to scale with your business. As your customer service operations expand, the application can handle increased volumes of customer interactions, cases, and transactions without compromising on performance.