Introducing BASOFA Contact One : A cutting-edge contact center solution designed for businesses using D365 Commerce Omni-Channel Solutions and legacy systems. Built on Headless Commerce APIs, BASOFA Contact One enables seamless management of customer interactions, enhancing efficiency and engagement.
Provides agents with instant access to 360-degree customer data, simplifying workflows and increasing productivity.
Easily integrates with legacy e-commerce and order fulfilment systems, consolidating orders, inventory, and customer data into a unified view.
BASOFA Contact One reduces licensing expenses, delivering a highly cost-effective solution.
Designed to scale effortlessly across small and large retail environments, with flexible customization options to meet specific needs.
Unifies data from multiple platforms, giving agents real-time, accurate information for better decision-making.
Simplifies the process of capturing customer feedback and managing cases for reported issues.
Tracks customer inquiries as sales leads and converts them into actionable opportunities.
Enables agents to send secure payment links, facilitating smooth order completion and enhancing the overall customer experience.
Avoids high licensing cost associated with traditional contact centers.
Faster query resolution and increased agent productivity and efficiency
Simplifies data management by consolidating multiple platforms.
BASOFA’s Connect one is a modern, intuitive, and cost-effective cloud based solution designed for retail businesses using Microsoft Dynamics 365 (D365) Commerce and legacy systems. It enables customer service agents to handle queries, manage cases, process payments, and much more—all within a single, easy-to-use platform.
BASOFA's Connect One delivers the core functionality of D365 Contact Center at a fraction of the cost, helping businesses achieve substantial annual savings. Beyond affordability, it stands out for its flexibility, intuitive interface, and seamless integration with legacy systems, providing a consolidated view of customer data and enhancing operational efficiency.
With the BASOFA Connect one, agents have a single source of truth, giving them access to all the relevant customer information during interactions. This helps resolve queries faster, improves communication, and ultimately enhances customer satisfaction. The case management and feedback capture features further contribute to better customer experience and continuous service improvement.
Yes. The application allows agents to generate and send secure payment links during customer interactions. Customers can complete their payments directly through these links, making the transaction process quick and hassle-free.
Absolutely. The application is designed to be flexible and customizable to meet the specific needs of your business. Whether it’s integrating with your existing systems, adding specific workflows, or tailoring the interface for easier use, the application can be modified to suit your requirements.
Switching to BASOFA’s Connect one can deliver immediate cost savings by eliminating D365 Contact Center licenses. Additionally, the productivity gains from improved agent efficiency, reduced query resolution time, and enhanced customer service all contribute to a higher ROI. By converting more inquiries into sales and streamlining payment processes, businesses can also realize significant revenue uplift.
Definitely, The BASOFA Connect one is built to scale with your business. As your customer service operations expand, the application can handle increased volumes of customer interactions, cases, and transactions without compromising on performance.
